Where to begin? After booking a 6 hour Offshore trip with Captain Chris from Rush Charters for my 14 year old son and some of his friends, I attempted to call several times to confirm the reservation. With no return call for 6 days I might have recognized where this was headed from the get-go. The night before Captain Chris calls to let me know that he has issues with one of the engines on his boat and suggests another guide with availability. He was nice enough to set the trip up for us with Captain John, 8:00am at the Green Flash on Captiva.
We get to the Green Flash Marina with 5 minutes to spare but no sign of our guide. Captain John shows up about 20 minutes late so we hurry to hop on the boat and get fishing. After a short boat ride I was surprised to hear of the 3 ½ hour (because he had other clients at noon) Inshore Trout fishing that he had planned for us instead of the 6 hour Grouper and Snapper Offshore we had planned with Rush Charters. As I was informed by Captain John, Rush Charters had double booked that day and pawned us off on the only guy that he could get for the day and failed to tell us about any change in plans. Through no fault of Captain John’s we head back to the marina to try to find a trip to deeper water with someone who has availability but, to no avail.
I left several messages with Captain Chris and Captain Lacey to attempt to reschedule the trip for the following day, which was the last day of our vacation, but to this day not a single person from Rush Charters has attempted to return my call. We don’t live on the water like you guys do. It is rare that we get the opportunity to get offshore for the opportunities we had. The worst part about the deal is the disappointment of my son and his friends.
They may be good fishermen but they have horrible business practices. Stay away from Rush Charters…unless you enjoy being disappointed.